DELTA MESSED UP. ARE THE LAWYERS TO BLAME?

RothLawBusiness Services, Lawsuits

The most useful and most ignored advice in crisis management is this: say it early, say it all, and say it yourself. But when media personality Ann Coulter lambasted Delta on Twitter for making her change seat, Delta’s PR department did not say it all or early.  It reacted as emotionally as the rant to which it responded, calling it … Read More